SHIPPING POLICY

We ship worldwide.  Please allow 2 to 3 business days for orders to be processed for shipping.  During high volume periods, such as Black Friday and Boxing Day, please allow at least an extra week for processing before shipping.

 

** PLEASE NOTE: DUE TO THE WORLDWIDE PANDEMIC, SOME COUNTRIES ARE SIGNIFICANTLY DELAYED IN PROCESSING THEIR PACKAGES. WE CANNOT CONTROL OR GUARANTEE ANY DELIVERY DATES AT THIS TIME.

 

All orders are shipped via Canada Post.  If you need your order faster or prefer to use a courier, please contact us and we will arrange  this for an additional cost.

Canada & USA

Purchases are shipped with tracking.  

For USA customers, our hair accessories are made in Canada and have no additional duties.

We will make every effort to deliver your order within the estimated time (shown at checkout), however delays are occasionally inevitable and the estimates relate to a normal economic environment. Olilia shall be under no liability for any delay or failure to deliver the goods within the estimated timeframe and is not responsible for any delays caused by customs or tax clearance process.

International

As of April 1, 2022, all orders are shipped with tracking and insurance (unless the customer specifically requests no tracking and insurance).  We cannot be responsible for untracked packages once they are in transit.  We do not replace or refund lost or missing packages when no tracking is requested.  

 

The customer is responsible for any taxes, duties or fees imposed by your country and we are unable to predict how long your package will take to clear customs in the destination country.  We also have no ability to predict how much customs or duty will be levied by each country.  All hair accessories will be declared for customs as Made in Canada.

 

Estimated shipping times are dependant on the destination country (shown at checkout) .  We have no control over the estimated shipping times, it is determined by the destination country.

 

We will make every effort to deliver your order within the estimated time, however delays are occasionally inevitable and the estimated shipping times relate to a normal economic environment. Olilia shall be under no liability for any delay or failure to deliver the goods within the estimated timescales and is not responsible for any delays caused by customs or tax clearance process.