SHIPPING POLICY

We ship worldwide.  Please allow 2 to 3 business days for orders to be processed and shipped.  

 

** PLEASE NOTE: DUE TO THE WORLDWIDE PANDEMIC, SOME COUNTRIES ARE SIGNIFICANTLY DELAYED IN PROCESSING THEIR PACKAGES. WE CANNOT CONTROL OR GUARANTEE DELIVERY TIMES.

 

All orders are shipped via Canada Post.  If you need your order faster, please contact us and we will arrange expedited shipping for an additional cost.

Canada & USA

Purchases are shipped with tracking.  

For USA customers, our hair accessories are made in Canada and have no additional duties.

Estimated shipping time - 10 business days from shipment date.

 

We will make every effort to deliver your order within the estimated time, however delays are occasionally inevitable and the estimates relate to a normal economic environment. Olilia shall be under no liability for any delay or failure to deliver the goods within the estimated timeframe and is not responsible for any delays caused by customs or tax clearance process.

International

Orders are shipped WITHOUT tracking.  If requested, we will provide you with a photo of your package stamped and received by Canada Post.  We cannot be responsible for untracked packages once they are in transit.  We do not replace lost or missing packages.  

 

If you would like to track your package please add a note a checkout and we will gladly arrange this service for an additional cost.

 

The customer is responsible for any taxes, duties or fees imposed by your country and we are unable to predict how long your package will take to clear customs in the destination country.

 

Estimated shipping time - 10 to 20 business days from shipment date, depending on your country.

 

We will make every effort to deliver your order within the estimated time, however delays are occasionally inevitable and the estimates relate to a normal economic environment. Olilia shall be under no liability for any delay or failure to deliver the goods within the estimated timescales and is not responsible for any delays caused by customs or tax clearance process.